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Effect of Social Media Marketing on Customer Engagement and Its Impact on Brand Loyalty in Caring Colours Cosmetics, Martha Tilaar Image
Journal article

Effect of Social Media Marketing on Customer Engagement and Its Impact on Brand Loyalty in Caring Colours Cosmetics, Martha Tilaar

The purpose of this research was to determine the influence of social media marketing against customer engagement and its impact on brand loyalty. Methods applied is a quantitative method by distributing questionnaire to 100 customers. Data analysis was applied path analysis. The results of this study shows that social media marketing has a positive and significant impact on customer engagement, on brand loyalty, and on customer engagement, and its impact on brand loyalty where customer engagement has a greater influence on brand loyalty than social media marketing.
Penerapan Balanced Scorecard untuk Menilai Kinerja PT XL Axiata Tbk dalam Mencapai Strateginya Image
Journal article

Penerapan Balanced Scorecard untuk Menilai Kinerja PT XL Axiata Tbk dalam Mencapai Strateginya

This research is conducted to evaluate performance of PT XL Axiata Tbk using Balanced Score Card. The writer made design and implemented BSC in PT XL Axiata Tbk to convince its vision, mision and strategies are alligned. The method of this research is qualitative descriptive. Primary data were teken through questioners and interviewed with employees and customers.Secondary data were taken from annual report published at company website.The result of this research for Financial Perspective is PT XL Axiata Tbk needs to improve its financial ratio, The result of this research for Customer Perspective is PT XL Axiata Tbk needs to improve its customer satisfaction, The result of this research for Internal Business Process Perspective is PT XL Axiata Tbk needs to maintenance its good result, The result of this research for Learning and Growth is PT XL Axiata Tbk needs to maintenance good working environment. The final conclusion from this research at PT XL Axiata Tbk proved the company performance works toward its strategy, make a continous improvement and make a stable profit through the years taken as a sample.
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Budaya Organisasi dan Keterlibatan Kerja terhadap Komitmen Organisasi Berdampak pada Kinerja Karyawan pada BTN – Ciputat Image
Journal article

Budaya Organisasi dan Keterlibatan Kerja terhadap Komitmen Organisasi Berdampak pada Kinerja Karyawan pada BTN – Ciputat

PT. Bank Tabungan Negara, Tbk Ciputat branch is a company engaged in banking in Jakarta. As today's business competition, companies are competing to attract the attention of customers to use the services provided by PT. State Savings Bank, Tbk Ciputat branch. The purpose of this study was to determine the effect oforganizational culture and job involvement on organizational commitment and its impact on the performance of employees at PT. State Savings Bank, Tbk Chester branch. The method used in this study is a path analysis. From the results of the data is found, the organizational culture has not been able to provide significant influence on organizational commitment while job involvement has a significant influence on organizationalcommitment. The next finding was found that organizational culture has a significant influence on employee performance. Later, it was found that job involvement has also a significant influence on employee performance. Furthermore, job involvement simultaneously influences organizational commitment. It was also found that organizational culture and job involvement simultaneously effect on the performance of employees at PT. Bank Tabungan Negara, Tbk Ciputat branch.
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