E-satisfaction and Continuance Intention to Use Mobile Food Ordering Applications: A Case Study in Ho Chi Minh City
2021
Lâm Ngọc Thuỳ, Tô Anh Thơ, Trần Thị Siêm, Nguyễn Tuấn Đạt

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E\u002Dsatisfaction and Continuance Intention to Use Mobile Food Ordering Applications: A Case Study in Ho Chi Minh City Image
Abstract

Mobile Food Ordering Apps are today's innovative form of mobile marketing. In Vietnam, previous studies have looked at clients' perspectives on the use of MFOAs. The purpose of this study is to identify and experimentally test the key factors influencing customer's e-satisfaction and the intention to reuse MFOAs. The structural linear model was used to test hypotheses by analyzing data of 352 customers who used MFOAs in Ho Chi Minh city. The result indicated that, continuance intention to use MFOAs was driven by two factors of e-satisfaction and habit; while e-satisfaction is influenced by performance expectancy, hedonic motivation, effort expectancy and online review. This research has theoretical contribution as well as practical implications related to online ordering applications nowadays.

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  • Eye Icon 236 views
  • Download Icon 507 downloads
Metrics Icon 236 views  //  507 downloads