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Manajemen Pelayanan Publik (Studi Kasus Rumah Susun Sederhana Sewa Di Kelurahan Ujuna Kecamatan Palu Barat, Kota Palu) Image
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Manajemen Pelayanan Publik (Studi Kasus Rumah Susun Sederhana Sewa Di Kelurahan Ujuna Kecamatan Palu Barat, Kota Palu)

Simple Flat (Rusunawa) Ujuna has not completely targeted to inhabitants of low-income communities (MBR). On the other hand, inhabitants of MBR have many rent arrears. This study aims to know the functions of public service management at the first built simple flat in Palu City. The type of research is qualitative descriptive. The results of the study, the planning function indicates that it has not been compatibility between the program of manager with the wishes of the inhabitants. In organizing function has happened the working relationship between managers, as well as the Head of Rusunawa has delegated his authority to some employees believed. The function of management, to motivate technical managers are interpreted by the Head of Rusunawa in the form of meetings and directives based on the guidelines and socialization of ministries that is subsequently adjusted to the conditions of Rusunawa Ujuna. The technical managers just graduated senior high school and junior high school with salary under minimum wage as well as have not followed the training. While the function of monitoring, there has been clear about reward and sanction against the manager of flats. In addition, the orientation of managers is in financial report, instead of improving the quality of the program, while the department does not control it.
Kualitas Pelayanan Kesehatan Di Puskesmas Sangurara Kecamatan Tatanga Kota Palu Image
Journal article

Kualitas Pelayanan Kesehatan Di Puskesmas Sangurara Kecamatan Tatanga Kota Palu

The purpose of this study was to determine the quality of health services at Sangurara Public Health Center of Tatanga District Palu City referring to the theory of Zeithaml in Ratminto and Winarsih (2005:175-176), stating that to evaluate the quality of public services, the public generally uses five (5) dimensions, namely reliability, responsiveness, assurance, emphaty, and tangibles (physical evidence). This study used qualitative descriptive type of research with inductive data analysis and used informants of research consisting of the functional officers assigned to provide services at Sangurara Public Health Center of Tatanga District; the administrative staff at Sangurara Public Health Center of Tatanga District; and the user community of health services at Sangurara Public Health Center of Tatanga District as the sources of primary data. Data analysis technique used by the researcher was descriptive data analysis, with the results showed that: (1) The quality of health services at Sangurara Public Health Center of Tatanga District seen from the dimensions of reliability, responsiveness, and emphaty had been in line with public expectations, while from the dimensions of assurance and tangibles (physical evidence) had not yet met public expectations so it still needed to be addressed.
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Implementasi Kebijakan Pengembangan Pariwisata Pada Dinas Kebudayaan Dan Pariwisata Kabupaten Toraja Utara Image
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Implementasi Kebijakan Pengembangan Pariwisata Pada Dinas Kebudayaan Dan Pariwisata Kabupaten Toraja Utara

This research aims at determining how The Implementation Of The Tourism Development Policy At The Office Of Culture And Tourism of North Toraja Regency. The Researcher uses the theory of Edward III as a benchmark for policy implementation. Five informants were taken as sample. The types of the data required are primary data and secondary data. The data collection is done by interview, observation, field notes, an documentary menthod. The data analysis includes domain analysis. The results of this research illustrate that overall Implementation of Tourism Development at the Office of Culture and Tourism of North Toraja Regency, using the theory of policy implementation which state by George Edward III, covering Communication, Resources, Disposition, and structure of bureaucracy, did not run optimally.
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